Arctic Spas Warranty Information
Arctic Spas warranty information appears below. You can also download this information as a brochure. Warranty Brochure (requires Adobe Reader).
Arctic SpasŪ warrants the spa shell to the customer against water loss due to structural failure for as long as the original customer shall own the spa.
Equipment & Plumbing~5 years (10 years for LSE's)
Arctic SpasŪ warrants the spa's electrical equipment components ~ specifically the pump(s) *(please refer to
detailed pump warranty on the reverse under "Detailed Pump Warranty"), factory installed ozone system, factory
installed therapy air system, heater (including the Tru-GuardTM Heater) and control system against malfunctions
due to defects in materials and workmanship for a period of 5 years (10 years for LSE's) to the original customer
from the date of delivery. This warranty includes all parts and on site labour necessary to repair the spa.
Other Components~5 years (10 years for LSE's)
Arctic SpasŪ warrants the fuses, lights (blue LED, northern lights and deluxe northern lights), pillows, filter
covers, jet inserts**, o-rings, topside control overlays, filter baskets and weir assemblies, diverter handles and caps, air control handles and caps, plastic cover clips, chrome trim and all other unmentioned components
to be free of defects in workmanship and materials for a period of 5 years (10 years for LSE's) to the original
customer from the original date of delivery. Includes only parts necessary to repair, not labour.
**jet inserts (including stainless steel) are not warranted against discoloration or fading.
Shell Surface~5 years (10 years for LSE's)
Arctic SpasŪ warrants the shell surface to the customer against water loss due to material failure including
cracks, blisters, peeling and delaminating for a period of 5 years (10 years for LSE's) to the original customer
from the original date of delivery. Includes parts and on site labour necessary to repair.
EON Cabinets~5 years
Arctic SpasŪ warrants EON Cabinet to be free from defects in materials and workmanship for a period of 5
years to the original customer from the original date of delivery. Includes only parts necessary to repair.
Arctic SpasŪ warrants the CastcoreŪ cover against malfunctions due to defects in materials and workmanship
for three years to the original customer from the original date of delivery. Includes parts necessary to
repair. (Normal wear and tear not included in this warranty)
Arctic SpasŪ warrants the factory installed AquatremorTM sound system against malfunctions due to defects in materials and workmanship for one year to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair. IPODTM and waterproof case are manufacturer direct warranties.
Forever Floor~5 years (10 years for LSE's)
Arctic SpasŪ warrants the Forever Floor against rotting and structural cracking for a period of 5 years (10 years
for LSE's) to the original customer from the original date of delivery. Includes parts and on site labour necessary to repair.
Arctic SpasŪ extends this limited warranty solely to the original customer of any Arctic self-contained spa installed by an approved Arctic Spas dealer. For the purpose of this document "customer" shall mean the original purchaser of the spa.
DETAILED PUMP WARRANTY
Pump(s) are warranted against material and component failure. The pump shaft seal is covered under warranty. Damage resulting from a neglected leaking shaft seal is not covered under warranty. This
includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further
damage can occur. Any pump component failure determined to be the result of defective material will be replaced under warranty. Arctic SpasŪ reserves the right to replace pump components, rather
than the complete pump assembly. Vibration noise associated with normal pump operation is excluded under this warranty.
To obtain service in the event of a defect or malfunction covered by this Limited Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable means to protect the spa
from further damage. Upon proof of purchase, Arctic SpasŪ' agent or its designated service representative will correct the defect subject to the terms and conditions continued in this
Limited Warranty. *Please note that union connection leaks are considered to be user serviceable and are expressly excluded from the Limited Warranty. Damage resulting from union
connection leaks are expressly excluded from the Limited Warranty. There will be no charge for on site labour to the customer for a period of five years from the date of original delivery
- specifically equipment, plumbing, shell surfaces or shell structure against malfunctions due to any defect in the material and workmanship within the Limited Warranty. Service and/or
travel outside of the designated service area are the responsibility of the customer. Service and/or travel costs are covered within the first 30 days of ownership to a maximum distance
of 100KM one-way from dealership or designated service outlet. If Arctic SpasŪ determines that repair of the covered defect is not feasible we reserve the right to instead provide a
replacement spa equal in value to the original purchase price of the defective spa. Spa replacement is done only at the discression of Arctic SpasŪ. Reasonable costs for the removal
of the defective spa, and delivery and installation will be the responsibility of the spa customer. Freight will be paid to the nearest Arctic SpasŪ distribution centre.
CONDITIONS OF WARRANTIES
All warranties provided hereunder extend only to the original customer of the spa if purchased and originally installed within the boundaries of the country where it was
originally purchased. All warranties hereunder terminate upon transfer of ownership of a spa from the original customer. Your limited warranty does not include repair travel
mileage or for shipping cost assessed by your Factory Authorized Dealer or service agents. All events covered by this Limited Warranty hereunder must be repaired by a Factory
Authorized Dealer of Arctic SpasŪ. The warranties will not include any costs of repair incurred by a non-factory authorized agent. To obtain service, the customer must
contact the Factory Authorized Dealer in his area. In the event that a spa or component thereof must be returned to Arctic SpasŪ distribution centre, all freight costs are the
responsibility of the spa customer. In all cases Arctic SpasŪ has sole responsibility for determining the cause and nature of failure of the spa and Arctic SpasŪ determination
with regard thereto shall be final.
All warranties hereunder are void if the spa has been subject to alterations, misuse or abuse or any repair of the spa has been attempted by anyone other than a Factory
Authorized Dealer of Arctic SpasŪ. Alterations include but not limited to, any change to the components, replacement of components or addition of components without
the written authorization from Arctic SpasŪ. Misuse includes careless handling of the spa, damages caused by improper and/or non-certified electrical hook-ups, failure to
operate the spa in accordance with the instructions contained in the owner's manual provided with the spa, including incorrect start-up procedures or dry firing of the spa,
any use of the spa or any of its components in an application for which it was not designed, and damage caused by improper chemical balance, ice in the spa, overheating
the spa or spa water, damage to the spa surface by allowing undissolved sanitizing chemicals to lie on the surface or if our spa has been used for commercial purposes. Spa
covers are not warranted against chemical burn or discolouration. Spa covers are not warranted against water absorption or any damage resulting from water absorption.
Any damage resulting from the misuse or improper installation of a cover lifter, or use of a cover lifter without a Coversaver is excluded from warranty coverage. Any damage
resulting from the mishandling of the spa cover in any way is not covered under warranty. Any damage caused by moving of the spa or improper installation (including
insufficiently prepared or unlevelled ground) is considered abuse and any damage to the material or workmanship of the spa cabinetry and floor in shipping or handling are
expressly excluded from the Limited Warranty.
Arctic SpasŪ expressly excludes warranty coverage on any of the following: Acts of nature including but not limited to damage resulting from lightning, storm, flooding, freezing, fire and any other acts of nature. Any spa installed in a commercial application. Any failure caused by improper cover use or failure to use cover when the spa is unattended. Any item(s) attached to or installed onto the spa, including but not limited to gazebos, cover lifters and cedar accessories. Any options or additional components that are not factory installed. Any damage or failure due to improper preparation for winter storage.
Arctic SpasŪ expressly excludes warranty coverage on splitting, fading or warping of the cedar cabinet beyond the date of delivery. Any damage resulting from handling of the cedar cabinet is excluded from this warranty.
Arctic SpasŪ will not be liable for loss of use of the spa or other incidental or consequential costs, expenses or damages that may include but not limited to, the removal of a permanent sun deck, sunroom, gazebo, or other custom fixture, any crane costs associated with the removal of the spa for service or replacement. Arctic SpasŪ shall not be liable for costs arising from water, filter cartridges and chemical loss. Arctic SpasŪ shall not be responsible for inadequate radio reception pertaining to the AquatremorTM sound system. Under no
circumstances shall Arctic SpasŪ or any of its representatives be liable for any injury to any person or damage to any property, howsoever arising from the spa. Arctic SpasŪ warranties are limited to a maximum amount of moneys received by Arctic SpasŪ with respect to the sale of the spa.
The warranties contained herein are all of the warranties provided by Arctic SpasŪ to the customer, and to the extent permitted by law. Warranty registration (within 30 days of delivery) is the
responsibility of the customer and is a condition of warranty coverage. (Please refer to the instructions on the registration form provided with the spa or register at www.arcticspas.com) This Warranty
is offered as an extra benefit and does not affect your statutory rights. All warranties herein require that any claim must be submitted to Arctic SpasŪ within ten days of the time the defect is
discovered, and must be accompanied by the original customer's receipt confirming purchase of the spa, which shows the date of purchase. All warranty claims must be submitted within the warranty
period. Failure to provide such notice and information invalidates all warranties provided hereunder. Arctic SpasŪ reserves the right to repair or replace components or materials at its option. In certain
cases, photographs may be required for proper evaluation before warranty cover is determined. In the event a customer is unable to either obtain parts or satisfactory service from a Factory Authorized
Dealer of Arctic SpasŪ, notice should be given immediately to the service department of the agent where the spa was purchased online and to Arctic Spas.